Terms & Conditions

Welcome to AgriFlock 360, a digital and IoT-enabled poultry management platform designed to help farmers improve productivity through real-time brooder monitoring, production tracking, payment management, and data-driven farm decisions.

By accessing or using our website, mobile app, dashboard, and IoT devices, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, you may not use the platform or any associated services.

• "Platform/We" refers to the AgriFlock 360 website, mobile app, admin dashboard, and IoT ecosystem.
• "User", "You" refers to any farmer, organization, administrator, or agent using the platform.
• "IoT Device" refers to the Smart Brooder or any hardware connected to the platform.
• "PAYG" means Pay-As-You-Go financing model.
• "Lease-to-Own" refers to a structured installment payment system enabling long-term device ownership.

To use this Platform, You must:

• Be at least 18 years old.
• Have the legal capacity to enter a binding agreement.
• Provide accurate and verifiable account information.

Vets and extension officers

To apply, choose Veterinarian (Extension officer) in the app, accept the Terms & Conditions and Code of Conduct, and submit your personal and professional details with qualification documents. You must wait for review and approval before providing services.

Officers provide services as independent professionals. They must provide accurate qualifications, act professionally, respect farmers’ property and privacy, and record services accurately in the app.

By creating an account, you agree to:

• Provide accurate registration information.
• Maintain the confidentiality of your login credentials.
• Notify us immediately if your account is compromised.

You agree to use AgriFlock360 for lawful purposes only and not to:

• Upload malicious code, viruses, or harmful content.
• Interfere with IoT device operations.
• Tamper with firmware or hardware components.
• Attempt to bypass PAYG or payment mechanisms.
• Duplicate or resell any part of the platform without written consent.

By activating and using IoT devices (Smart Brooders), you agree that:

1. The device must remain connected to power and internet for optimal operation.
2. Firmware may be automatically updated to improve performance and security.
3. Tampering with the device, sensors, wiring, or firmware voids warranties.
4. The device must be used according to the installation guide provided.

PAYG/Lease-to-Own Users: IoT devices may remotely lock or disable heating/automation functions if payments become overdue, after reasonable notice.

Farmer subscriptions

Farmer plans include a 60-day free trial. Monthly charges apply after the trial. The Pricing page lists the Kenya plans, flock-size ranges and included features.

Veterinary and extension services

Professional services are charged separately from farmer subscriptions. Services may have a fixed fee, a per-person rate or a per-bird rate. Transport is KES 15 per kilometre for in-person visits only. Remote advisory calls have no transport charge and are paid upfront.

For completed jobs, 80% of service revenue goes to the officer and 20% to the platform. Service payments use mobile money and are recorded in the app. Confirm the service details, travel distance and total cost when arranging a visit. See service rates and earnings.

Device payment arrangements

For PAYG/Lease-to-Own smart brooder purchases:

1. Payments are made through supported mobile-money channels (e.g., M-Pesa, Airtel Money).
2. Missed payments may trigger device restrictions or reminders.
3. Ownership transfers only upon full settlement of the agreed amount.

All digital subscriptions, storage fees, or platform charges (if applicable) are non-refundable unless required by law.

By using the platform, you grant AgriFlock360 the right to:

• Collect and store device telemetry data (temperature, humidity, device status).
• Analyze aggregated usage data to improve system performance.
• Use non-personal insights for research, analytics, and service improvements.

Your personal data will never be sold to third parties.

You retain ownership of:

• Your personal information
• Farm records
• Production data

We strive to ensure 99% uptime but do not guarantee:

• Uninterrupted access
• Error-free operation
• Timely notifications under extreme network outages

IoT operations may be affected by:

• Internet downtimes
• Power outages
• GSM/Wi-Fi failures
• Environmental hazards

We are not liable for losses related to connectivity interruptions beyond our control.

Website knowledge-base guide

The homepage guide provides answers from public website information. It cannot access your account, check applications or bookings, or assess a bird’s health. Contact our team for account questions and a qualified professional for flock health concerns.

All intellectual property—software, hardware designs, firmware, trademarks, brand identity, and documentation—belongs exclusively to AgriFlock 360.

Users may not:

• Reverse-engineer
• Copy
• Modify
• Resell
• Derive competing products

without written permission.

AgriFlock 360 is not liable for:

• Loss of livestock caused by environmental factors
• User misuse of brooder hardware
• Incorrect farm operational procedures
• Third-party service outages (e.g., Safaricom, AWS, Vercel, Firebase)
• Loss of data from device tampering or unauthorized modifications

Our maximum liability is limited to the amount paid by the user for the service within the previous 12 months.

We may suspend or terminate your account if:

• You violate these Terms
• You tamper with devices
• You engage in fraudulent or harmful behavior
• Payments remain overdue beyond agreed limits

We may revise these Terms occasionally. Continued use of the Platform constitutes acceptance of updated Terms.

By opting in to SMS communications from AgriFlock 360, you agree to receive service-related text messages associated with your account, farm activity, devices, payments, subscriptions, and renewals.

These SMS messages may include:

• Temperature, humidity, water level, and device connectivity alerts
• Account notifications, payment reminders, subscription notices, and renewal updates
• Customer care and support follow-up messages related to your use of the platform

Message frequency varies based on your farm activity, device status, and account status. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP. For assistance, reply HELP.

SMS consent is not a condition of purchase, and consent applies only to AgriFlock 360 service communications requested or authorized by you.

Additional information about our SMS program and consent process is available at:

• SMS Consent
• Privacy Policy

These Terms are governed by the Laws of Kenya & the State of Delaware/Colorado, USA. Disputes will be resolved through:

1. Negotiation
2. Mediation
3. Arbitration or Court (State of Delaware or Colorado, USA)